Frequently Asked Questions

Frequently Asked Questions

1. What services does The Ageing Sea offer?
We cover end-to-end brand strategy, graphic design, campaign creative, website design/UX, social media content, motion graphics, and ongoing marketing support packages.

2. How does your project process work?
Every engagement starts with a discovery session, followed by a detailed proposal outlining scope, timeline, and investment. Once approved, we move through research, creative concepting, design, refinement, and final delivery—keeping you in the loop at each key milestone.

3. What is the typical turnaround time?
It depends on project scale: a logo refresh can take 2–3 weeks; a full brand identity and website build usually runs 6–10 weeks. We’ll confirm timing in your proposal and flag any critical dates up front.

4. Do you offer monthly retainers?
Yes—many clients opt for a creative retainer so they have our team on tap for design tweaks, social content, email campaigns, and seasonal promotions at a fixed monthly rate.

5. Can you work with our existing logo or partial brand assets?
Absolutely. We can evolve what you have—polishing typography, colour, or imagery—while keeping the brand equity you’ve built.

6. How much will my project cost?
We price per project or retainer based on scope, complexity, and timelines. After an initial chat, we’ll send a transparent quotation so there are no surprises.

7. Do you service clients outside the Sunshine Coast?
Yes—most work can be handled remotely. We already collaborate with businesses across Australia and overseas via video calls and cloud-based proofing tools.

8. What files will I receive at hand-over?
You’ll get all approved final artwork in industry-standard formats (AI, EPS, PDF, JPG, PNG) plus a mini style guide or full brand guidelines, depending on your package.

9. Do you manage printing, signage, or merchandise?
We can handle production for you—from quoting local suppliers to overseeing press checks—so you receive finished goods that match the approved design.

10. How do you measure success?
We set KPIs at kick-off and use analytics dashboards or campaign reports to track results and optimise as we go.

11. What CMS do you build websites on?
We’re platform-agnostic but most clients choose Squarespace, Shopify, Webflow, or WordPress. We’ll recommend the best fit based on functionality, budget, and ongoing maintenance needs.

12. How do we get started?
Drop us a line via the contact form or call the studio. We’ll book a 30-minute discovery chat to understand your goals and map the next steps.